Privacy Policy

This Privacy Policy is effective as of July 11, 2022.

What This Policy Covers

We respect the confidentiality of your personal data and take measures to safeguard it. This Policy describes the information we collect, how we use that information, our legal basis for doing so, and your rights regarding the information we collect. We also use cookies and similar technologies, as described in our Cookie Policy, which is an integral part of this Privacy Policy.

Who We Are

When we refer to “we”, “our” or “us” in this Policy, we mean the company ZLS Services GmbH, which acts as a controller of the information that is being collected from you. We list our contact details at the end of this Policy.

What We Collect

In the course of our business activities, we collect certain personal data as described below.

Information you provide when registering on our website, placing orders or requesting our services. We collect your login, password, name, email, postal address, country of residence, telephone number, and details of your orders (including MAC addresses and serial numbers of the devices ordered). We also use services of payment processors that collect your bank account, credit card and other payment details necessary to pay for an order.

Information you provide by filling out forms on our website. When you fill out forms on our websites, we collect the information that you enter in these forms. In most cases, this information consists of your email, but may include other information necessary for the purpose of such forms.

Information we collect when you visit our website. We may collect information about your device and how you use our website that comprises your IP address; geolocation; the type of device you are using; platform type; operating system version; mobile device’s identifiers; your browser type and language; URLs of websites that you visit; the number of clicks, scrolls and other types of web page interactions; the amount of time spent on web page; pages viewed on our website. We use cookies and other similar technologies to collect such data.

We use Google Analytics (provided by Google LLC) and Microsoft Clarity (provided by Microsoft Corporation) to collect, monitor and analyse this type of information in order to understand the performance and increase functionality of our website.

Lawful Basis and Use of Collected Information

We process personal data based on several lawful grounds:

Your consent. We process your personal data where you have provided consent for a specific purpose.

We use cookies, which allow us to process information on your visit of our website. For more information about the cookies we use, please see our Cookie Policy.

We use your personal data for direct marketing purposes to provide you with the best offers and current information on our business activities if you have filled out the form placed on our website for this purpose and provided to us the information requested in this form.

Performance of the contract we have with you. This also includes negotiation of a prospective contract. This legal basis applies when the data is collected in the process of registration on our website, placing orders or requesting our services through our website. We use your personal data (name, email, postal address, telephone number, country of residence) to provide you goods and services under the contract, communicate with you regarding the contract or our goods and services, and otherwise exercise our rights, perform obligations, protect and enforce our rights related to the contract and our goods and services.

How We Share Information We Collect 

We do not normally share with third parties personal information we collect. However, in some cases, we may share the information where it is necessary or obligatory.

Service providers. It may be necessary to share some of personal information with third-party service providers (e.g. delivery and payment processing services, website analysis services). We may share this information solely to the reasonably necessary extent (e.g. to process your payment and deliver products in the course of performance of a contract or to analyse the use of website with your consent).

Affiliates, successors and assigns. We may share personal information with our affiliated companies in the course of normal business activities (e.g., where it may be necessary to perform a contract). Personal information may also get into possession of another controller as a result of a merger, acquisition or another business transaction.

Legal requirements. We may share personal information to comply with law or law enforcement, to prevent fraud or abuse, or to protect our legal rights and interests.

How Long We Keep Information

How long we keep information we collect about you depends on the purpose for which the information has been collected and is being stored. After such time, we will either delete or anonymise your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

If the information has been collected on the basis and for the purpose of negotiation, conclusion or performance of a contract between you and us, then we will keep this information during the period of negotiations of the contract and, if the contract is entered into, during the contract performance or its effective term. We may also continue to keep this information up to ten years after the end of the contract negotiations or up to ten years after the expiration or termination of the contract in case any legal dispute occurs and to the extent it may be necessary to protect us from any legal claims or to perform our legal obligations.    

If the information has been collected for the purpose of direct marketing, then we will keep this information unless you unsubscribe from our emails, which you can do by clicking the ‘unsubscribe’ button contained in each marketing email.

Duration of cookies is described in the Cookie Table.

Your Rights

Data subjects residing in certain countries, including the EU, are afforded certain rights regarding their personal information, subject to exceptions and exemptions set out in the applicable legislation. To exercise your rights, you can contact us at our email address These rights include:

Access to your data.  You can clarify whether your data is being processed and ask us for a copy of your personal data in machine-readable form.

Change or correct your data. You can ask us to change, update or fix your data in certain cases, particularly if it is inaccurate.   

Restrict processing or delete your data. In some cases, you can ask us to restrict processing of your data or delete all or some of your personal data.

Object to processing. If you believethat the collection or processing of your data is unlawful on grounds related to your situation, you can object to such collection or processing.

Withdraw your consent. You can withdraw your consent to the processing of your personal data by us at any time.

Data portability. In certain cases, you can transmit your data collected by us to another controller or ask us to transmit your data to another controller.

Opt out of communications. You can opt out of receiving promotional communications from us by using the unsubscribe link within each email.

File a complaint with a supervisory authority. You have the right to file a complaint with a relevant supervisory authority if you believe that your data protection rights are being infringed.

Right to object to automated decision-making. You have the right not to be subject to automated decision-making, including profiling, which has legal or other significant effects on you.

How We Protect Personal Data

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We do not sell your personal data.

Our Policy Towards Minors

We do not knowingly collect personal information from natural persons under 18. If we become aware that a natural person under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that such a person has provided us with personal information, please contact us promptly.

Changes to Our Privacy Policy

We may change our Privacy Policy from time to time. We will let you know of any changes and their effective date.

Contact Information

If you have any questions or complaints regarding this Policy or you want to exercise your data protection related rights, you can communicate with us at the email address or by post at the address below:


ZLS Services GmbH

Hamburger Allee 56H

60486  Frankfurt am Main Germany